Job Description

Spa Manager | Elevate Wellness. Lead the Experience.

Exceptional spa experiences don't happen by accident—they're created through thoughtful leadership, talented professionals, and attention to every detail. As our Spa Manager, you'll take ownership of daily spa operations while leading massage therapists and estheticians, strengthening guest satisfaction, managing resources, and helping grow the business. You'll combine hands-on massage expertise with operational leadership to create a spa experience that complements the overall hospitality experience.

What’s in it for you- Compensation & Benefits

• Competitive Pay - annually.
  • The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
  • Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

What You'll Do

• Manage daily spa operations with a focus on guest satisfaction, service quality, efficiency, and profitability.
• Lead, coach, train, and support massage therapists and estheticians in delivering consistent service standards.
• Develop effective schedules based on appointments, hotel occupancy, seasonal demand, and staffing availability.
• Recruit, onboard, train, evaluate, and retain high-performing spa professionals.
• Monitor guest feedback and resolve service concerns professionally and promptly.
• Maintain high standards for treatment rooms, guest areas, equipment, sanitation, presentation, and overall spa atmosphere.
• Manage product, linen, equipment, and operating supply inventories while controlling waste and unnecessary expenses.
• Coordinate purchasing and maintain productive vendor relationships.
• Monitor spa revenue, expenses, labor, service utilization, and other performance measures.
• Assist with budgeting, forecasting, and financial planning for spa operations.
• Develop promotions, packages, and marketing initiatives that support guest engagement and revenue growth.
• Collaborate with hotel leadership and sales teams to identify opportunities for packages, groups, events, and other spa business.
• Review service offerings and recommend enhancements based on guest demand and industry trends.
• Ensure compliance with applicable licensing, sanitation, health, safety, and employment requirements.
• Coordinate maintenance needs to keep spa facilities and equipment operating safely and effectively.
• Provide massage services as needed and be capable of performing at least four massage hours per day/shift.

What Makes You Successful

• Valid Utah Massage Therapist License required.
• 2-5 years of spa, resort, wellness, or related hospitality experience preferred.
• Previous spa leadership, supervisory, or operational experience strongly preferred.
• Demonstrated ability to coach associates and maintain high standards of performance and professionalism.
• Strong understanding of luxury or upscale guest service principles.
• Experience with scheduling, inventory management, purchasing, and vendor coordination.
• Understanding of budgets, labor management, revenue performance, and cost controls.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office programs and ability to learn spa scheduling or property systems.
• Availability to work weekends and holidays as necessary.
• Ability to frequently walk, stand, bend, stoop, sit, and reach and occasionally lift up to 50 pounds.

You Know You're Successful When…

The spa consistently delivers polished, memorable experiences; guest satisfaction and repeat business are strong; associates are engaged, trained, and accountable; schedules and inventory align with demand; expenses are controlled without sacrificing quality; and spa services contribute positively to both the guest experience and the financial performance of the property.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities , and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.

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